July 1997

Vol. 12, No. 7   What's this?

Apology Accepted

from the July, 1997 issue of Undercurrent  

I am the sales manager for Little Cayman Beach Resort, so you can imagine my reaction when I received your May issue with the "Diving with a Jerk" feature, which highlighted some very inappropriate behavior by one of our divemasters. We take great pride in doing things the right way, and it was disappointing to see our failure so well publicized.

I immediately called Kendall Botellio and spoke with her. She explained the situation and I agreed with her that it was not handled properly. She did tell me that everything else about the trip was outstanding and that they would like to return. Yesterday, her husband, Rich, confirmed that they will be returning with a group of 20 next July. We want your readers to know that we take our guests' comments seriously. We try to remedy their concerns as promptly as possible.

As a dive consumer myself, I value the information I obtain from In Depth/Undercurrent. As a sales manager, I value your articles because they help all of us to do a better job. Vickie Stilwell

St. Petersburg, Florida