February 2013    Download the Entire Issue (PDF)

Vol. 28, No. 2   What's this?

Why DEPP Has Been Giving the Silent Treatment to Divers

from the February, 2013 issue of Undercurrent  

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Whenever we write about dive equipment insurance,. we always get a few reader complaints about the leading provider, Dive Equipment Protection Plan (DEPP) and its slow handling of complaints. The latest we received was from reader Pec Indman (San Jose, CA) who says DEPP has been giving him the silent treatment. "DEPP is not responding to claims. I've been insured by DEPP for many years and have filed claims successfully in the past. But when I had a camera flood in November, I e-mailed, left phone messages and sent faxes, but have not had any response. Since I paid via credit card, I may have some recourse, and am pursuing that avenue for now."...