Unfulfilled Expectations: Whose Fault?

We recently hosted a dive trip where most of the guests departed the boat extremely unhappy.  This is very unusual, and very regrettable to us. It did make me think, however, about why this happened and if any of our customers’ dissatisfaction could have been prevented. No doubt the boat’s mechanical problems were the major … Read more

Great Expectations

The reason I am writing this is that, right now – November 2012 – I am sitting on a great dive boat – MV Golden Dawn – after diving some of the World’s Best Dive Sites – eg. Carl’s Ultimate and Newton’s Bommie, at Eastern Fields, and I am disappointed. This is because the visibility … Read more