March 2007

Vol. 22, No. 3   What's this?

A True Lifetime Warranty

from the March, 2007 issue of Undercurrent  

It’s rare indeed these days to find a product that lasts and that has a manufacturer who stands behind it. Longtime Undercurrent subscriber Edward Donohue (Smithsburg, MD) says he has found the real deal in Princeton Tec. In the early '80s, he bought the Bottom Timer (remember those?) and several of their underwater lights, finding them reliable, economical and long-lasting for his dive trips around the globe. In December, Donahue found that one of the bottom lights did not function properly and sent it back to Princeton Tec. “In my letter, I mentioned that it had quite a bit of use and if the warranty no longer applied, they could just discard it,” he says.

To his surprise, a package arrived less than a month later with a brand-new TEC 400 flashlight. Also included was a letter from the customer service department advising Donahue that the model he had sent was no longer being manufactured and they were replacing it with the newest version. “Who provides that kind of lifetime warranty service anymore?” Donahue says. In this case, Princeton Tec showed it is one company that stays true to its word.