When planning a dive trip, do
you consider what might keep you
from making it, like an airline
strike, a hurricane brewing hundreds
of miles away, or catching the
latest flu strain mid-flight? Do you
consider trip cancellation insurance,
which Consumer Reports
says is probably the most overpriced
of all travel services?”
One reader, taking his first dive
trip ever, confesses that problems
were the last thing on his mind
when he planned for Cozumel.
He considered trip cancellation
insurance but decided it was just a
gimmick to get more money.
Then, three days before his departure,
his thirteen-year-old son
developed appendicitis.
Fortunately, his tour operator
looked at the doctor’s statements
and hospital bills he submitted and
rescheduled the trip at no extra
charge. He was lucky; they were
not required to do this; had they
not, trip cancellation insurance
would have covered it.
You EAT the Whole Thing
Travel cancellation insurance
usually comes as a take-it-or- leave-it
package, with each company offering
different mixes of insurance in
specific groups: travel cancellation,
interruption, delay, and
inconvenience; baggage loss and
delay; medical expense and evacuation;
accidental death and dismemberment;
assorted coverages such
as collision damage waivers, travel
document insurance, and repatriation
(a dignified way of saying that
if they must, they’ll pay to fly you
home in a box).
Because these policies are
expensive -- 4-7 percent of the total
cost of a trip -- let’s try to demystify
the fine print to help you decide
whether to pay for a policy.
Most traveling divers, with the
availability of DAN insurance,
home owner’s insurance, and the
like, are covered for most everything
but trip cancellation, interruption,
and delay.
Trip cancellation coverage kicks
in when the cancellation occurs
before the designated departure
date. Trip interruption insurance
reimburses you for the unused
expenses when you start a trip but
can’t complete it. And travel delay
protection provides reimbursement
(usually no more than $600)
if you incur additional lodging
costs because of weather-caused
carrier delay, lost or stolen documents
or funds, and extreme
events.
Not every trip needs cancellation
insurance. Reader Harold Davison
from Canton, OH, canceled a dive
trip to St. John due to the death of
his mother in-law. His total cancellation
loss was $125. Most of the
time, he says, it costs less just to
absorb cancellation charges.
However, many exotic packages
require up-front payments that
become nonrefundable weeks
before departure. Here cancellation
insurance can come in handy.
Illness, illness or death of family
members or previously designated
traveling companions, disasters
such as fires, floods, or hurricanes,
jury duty, and even having a car
accident on the way to the airport
are usually legitimate reasons for
reimbursement. However, business
demands are not covered.
Subscriber Tabby L. Stone of
Marina del Rey, CA, told me of
another uncovered circumstance.
On a stay at a Divi hotel, he was
“involuntarily charged a single supplement
when the roommate I
requested asked for a different
room to stay with a woman he met
on the way down. His horniness
was not considered a disease and
the insurance company refused to
pay for the involuntary upgrade. I
was more angry with Divi than the
insurance company.”
No Earthquakes Please
As you might expect, many
restrictions apply. Weather conditions
and disasters must have duration
requirements to become
covered reasons for cancellation.
One insurer told me, in complete
sincerity, that earthquakes would
be excluded unless the actual
tremors were sustained for a 48-
hour period!
Trip cancellation due to the
bankruptcy of a tour provider is
usually covered, but cancellation
due to operator nonperformance is
not. So, if a dive operator is a
simple no- show, it’s your problem
and the travel insurer will not help
you negotiate a refund. Recent
bankruptcies of See & Sea Travel
and Sea Safaris show that dive travelers
are not immune from business
failings.
Another restriction is a preexisting
condition, which is any
medical condition for which you’ve had treatment in the previous sixty
days to six months. Should a preexisting
condition force you to
cancel your trip, the insurance
would not cover your loss. Fortunately,
most insurers waive preexisting
conditions for trip cancellation
insurance purchased within
seven days of booking the trip, but
wait longer and restrictions against
preexisting conditions would apply.
Trip interruption coverage is
another appealing option. Travelers
with tightly-packed itineraries
run the risk of having a delay by
one carrier cause a missed connection
with another. Usually, travel
delays must be caused by weather
of substantial duration to be
covered; delays caused by aircraft
mechanical problems are excluded.
When a trip is interrupted, the
insurance normally pays for additional
transportation and lodging,
including hotel charges, so that
travelers can catch up with their
itinerary.
Live-aboard Lottery
However, what if a flight delay
causes you to miss your live-aboard
departure and it’s heading 200
miles offshore? Most insurers will
pay $500 in hotel and additional
transportation charges to help you
get there. Yet what if there was no
way to get there, or if the only way
was a helicopter ride that cost
$15,000? Some insurers may
handle this as a trip interruption,
covering it only if the missed connection
was caused by weather;
benefits would generally be transportation
home and the prorata
charge for the unused portion of
the trip.
C.S.A. said they had a hotline
divers should call for instructions
when they realize they will arrive
too late to make their connection.
If, after getting instructions from
the hotline, the trip was delayed
more than twelve hours, benefits
would be available to reimburse for
extra hotel rooms and transportation
as well as up to 150 percent of
the insured amount for the unused
portion of the trip.
Access America, however, was
less understanding. They said that
if divers couldn’t get transportation
to the live-aboard or decided not to
spend $15,000 to get there, this
would be considered a change of
mind and no benefits would be
paid.
If a traveling diver is injured and
the injury was not serious enough
to warrant evacuation, divers would
be instructed to get medical attention
either locally or at the next
port of call. If the attending physician
believed the injury was so
serious that the diver could not
continue (and if the diver got that
in writing), coverage would kick in.
A diver would be reimbursed for
airfare and the unused portion of
the trip up to the policy limits.
Last July, an Undercurrent subscriber
was aboard the Sea Hunter at
Cocos Island, 300 miles off the
coast of Costa Rica. On the last
day, the passengers were awakened
with the news that the Cocos
National Park Director had died
unexpectedly during the night and
that the Sea Hunter had agreed to
perform a mercy mission by transporting
his body back to the mainland.
Although the divers on board
completed two of the last three
dives scheduled (one passenger
still grumbled about not getting all
the dives he had paid for), what
would have happened if a larger
portion of the trip had been canceled?
What happens if a passenger
were seriously injured or died
and the boat had to return to
shore? Would their loss be
covered?
I put this question to several
travel insurers, and was surprised at
the range of responses. True to
form, Access America s response
was basically tough luck: they said this fell under the “special circumstances
provisions and would be a
matter between the diver and the
dive operator.
TravelSafe said their coverage
would only apply if the deceased
was the diver’s immediate family
member or his traveling companion.
TravelGuard said the loss would
be covered for both the unused
portion of the trip and additional
charges incurred for early return
home, up to the policy maximum.
C.S.A. took the middle road,
saying that the incident would
probably be covered if it met the
policy requirements that there be
an actual loss and that the event be
unforeseeable. This determination,
they said, would be left to
their adjuster’s discretion, but if it
were covered it would be deemed a
trip interruption and benefits
would be payable up to 150% of
the policy amount.
Roll the Dice
So, what’s it cost to get this coverage,
which can be a crapshoot ?
Most companies compute the
premium on the total trip
cost/person ($15,000 to $20,000
maximum) with other factors, such
as the diver’s age, occasionally considered.
Only Access America
offers a simple trip cancellation
policy without bells and whistles,
but it’s no bargain: $6.50 for each
$100 of coverage. C.S.A. clearly
has the best price, but it doesn’t
include the $25,000 accidental
death benefit offered by Access
America and TravelGuard. Still,
that can’t be enough to justify the
premiums in the 200-300% range.
The decision boils down to who
will most likely pay the claim that
you file. Of course, insurers, as
they say, haven’t just fallen off a
turnip truck; when it comes to
explanations and excuses, they’ve
heard it all. And, it’s tempting for
some travelers with a last- minute
business emergency to seek treatment
for mysterious symptoms and
get a doctor’s agreement to stay
home.
Brian Yesland, Tropical Adventures
owner, recommends Access
America because “when coverage
falls into a gray area they have
been the most receptive to
appeals.” He said they handle
claims quicker than most other
insurers. Ken Knezick of Island
Dreams prefers Travel Safe because
they have had a good record of
paying his customers when the
occasion has arisen.
While the price for complicated,
limited, and perhaps uncertain
travel insurance is very high, for
complicated dive trips the gamble
can pay off. If one isn’t worried
about his or her family’s health,
then for trips to the Caribbean or
Hawaii, the insurance is probably
not worth it. But, when headed for
distant live-aboards, or places such
as Sipadan where several flights
are required, the value increases.
Either way, like all insurance,
let’s hope you will never need it.
P.S.: Do you have any tales to
tell, good or bad, about your travel
insurance, DAN insurance, or
whatever? Let me hear from you.
John Q. Trigger
Editor