At first, reader Bill Dognin (San Mateo
CA) liked his Nekton 2000 buoyancy
compensator — at least until, during the
course of his sixtieth dive or so, the integrated
weight pouches fell out of the BC.
Worried that losing his weights might turn
into a major safety problem, he wrote
International Divers Inc., which manufactures
the Nekton 2000. When he still hadn’t received a response a couple
months later, he turned to Undercurrent in the hope that we might solve
his problem.
I called International Divers and spoke with Customer Relations’
Debbie Taylor. Although her records indicated that they had responded
to Dognin’s letter, she agreed to help me with his problem. Apparently
Dognin wasn’t the first person to have trouble keeping his weights inside
his BC: any time weights weren’t fastened “very securely,” she told us,
they tended to fall out. International Divers finally solved the problem by
designing a modified version of the pocket of the BC, which they will fit
at no cost.
Owners of a Nekton 2000 buoyancy compensator should call 800-
257-2822 to receive an authorization number and shipping information,
then pack up the BC and send it back to them. While Taylor said this
information was printed on the warranty card included with the unit, any
readers who skipped the fine print can now upgrade to a safer unit.
— UC Ombudsman