In last month’s issue, we reported the passing of famed
dive guide Larry Smith. He was divemaster for the liveaboard
Adventure Komodo, run by the company Adventure
H20. His death was a blow to those who had booked to go
diving with him, but they got more of a shock than they
expected. Adventure H20’s owner, Steve Jacobs, has shut
down operations and took a circuitous route in letting customers
know and refunding their deposits.
Undercurrent reader Judy Foester was the first to let
us know about the trouble after receiving an e-mail from
Adventure H20 that her liveaboard trip for the following
week had been canceled due to engine trouble. She had to
scramble to find another liveaboard or dive resort in the
area so she could use her round-trip air ticket to Singapore.
Turns out every passenger booked for Adventure Komodo trips
got the same e-mail. They and their travel agents, scrambling
to rebook, requested their deposits back but Jacobs
took his time in responding.
In late April, he finally admitted that engine trouble was
not the reason for canceling trips. He wrote Undercurrent that
he was closing down because “people didn’t pay their final
payments and this caused me to be very uncertain about
this business.” Jacobs said Larry Smith’s death was a factor.
“His death hastened the final decision but in fact the boat
was not making a good return on the money deployed.”
When asked how he is making it up to those who booked,
Jacobs replied, “Refunds to those who paid on time and in
accordance with booking conditions.” When we asked what
those conditions were, he did not respond.
Jacobs was probably using deposits for future trips
to handle current operating expenses. In the 1990s, we reported on two travel agencies – Sea Safaris and See and
Sea Travel – that did exactly that. Both went bankrupt and
people who had made deposits with them for trips were out
of luck. However, a week after Undercurrent contacted Jacobs,
Adventure H20 passengers started getting refund checks for
their deposits.
What if your liveaboard or dive resort goes belly-up after
you’ve sent them money? You may have some recourse if
you have paid a deposit with your credit card. Under Federal
guidelines, credit card companies work with the merchant
to get your money refunded. If that doesn’t work, they will
replace the money in your account. But contact your bank
that issued the credit card as soon as you suspect problems;
the longer you wait to report a problem, the longer an
investigation will take. Many travel agencies will refund your
money, even if the supplier defaults, but don’t expect it. A
small travel agent can face too large a loss to survive.
Also don’t expect that defunct liveaboard or resort to
reimburse you for your nonrefundable airline tickets overseas.
You can try to find another dive operator in the same
area and time frame, or change the dates. You typically
have a year to use a plane ticket and will be charged $100
to change dates, but beware: If the airline’s rate went up for
your new itinerary, you’ll have to pay the difference. That
could cost hundreds, even thousands of dollars.
Ken Knezick, president of Island Dreams Travel in
Houston, recommends divers buy travel interruption insurance
for expensive dive trips on the other side of the world.
(For more details, read the article “When Do You Need
Dive Travel Insurance?” in the February 2007 issue of
Undercurrent.) “And work with reputable sources who have
been around for a while,” he says. “The longer they’ve been
in business, the more of a good reputation they’ve built up
with customers.”