Not long ago, one of our readers told me he had paid
nearly $100 to have both stages of his regulator and his octopus
serviced to keep up the warranty. Another subscriber, Jeff
Reed (Naperville, IL) tells us he was shocked when the price
for servicing two sets for the annual warranty checkup was
$130. “The manufacturer covers the cost of the parts but if they
didn’t, I would just buy inexpensive regulators more frequently
and toss them.”
It seems that what Reed paid, $65 per regulator and octopus,
is about average. Even if parts are covered by warranty,
labor is most of the bill. Online retailer LeisurePro charges
$49.95 for labor. OnlineScuba.com, based in Las Vegas, charges
between $60 to $100, plus parts. (Customers who buy gear
from its website get the first year’s service free, including labor.)
Harbor Dive Shop in Sausalito, CA, charges $15 for inspections
and minor adjustments, $35 to overhaul the first stage, $20 to
overhaul the second stage, plus parts. Scuba Works in Jupiter,
FL, charges $30 to inspect a first-stage, $25 for the second stage.
AirTech in Raleigh, NC, services regulators for consumers
mailing equipment directly (it guarantees a 14-day service turnaround).
The charge is $30 per stage, and parts are retail price.
If you have a more sophisticated - - and expensive - - regulator,
it requires more parts, adding to the cost. “Parts for the first
and second stage of a Sherwood regulator are $12 total,” says
Brett Holmes, a repair technician for LeisurePro. “Compare
that to a ScubaPro or Apeks regulator, where you’re looking at
$15 to $20 per stage. Toss in an octopus at $15 to $20, and it
adds up.” So you could easily be looking at a $100-plus bill.
Some dive shops take it too far, which Bret Gilliam, former
Uwatec CEO and frequent Undercurrent contributor, told us
from recent experience. “I use an Atomic Aquatics titanium
regulator that I return directly to Atomic for servicing every
three to five years. When I took it to the local dealer and told them to do a regular service and replace the diaphragm cover,
the bill was over $300. This regulator is $1,200 retail, so the
service was 25 percent of the total price I paid. My jaw nearly
dropped to the floor, but that didn’t prompt the staff to explain
the cost. They did tell me they were giving me a discount
because I was an industry pro, but God knows what they
charge a regular diver. When I called Atomic, they said it was
unconscionable, and the price should have been closer to $100.”
Watch out for the dive shop that gives you a bad time if
you bought your regulator elsewhere. Jason Caldwell (Norfolk,
VA) bought his Mares regulator online at Joe Diver America,
after verifying it was an authorized dealer. At the one-year
anniversary, his wife took it to his local dive shop, Divers
Unlimited, for the checkup. “She was told the parts would be
covered and I would just be charged for labor. When I went to
pick up my equipment, I was charged $42 for parts. The reply
was essentially: ‘You didn’t purchase it here, and online stores
aren’t authorized dealers.’” The store owner agreed to check
with Mares and would refund Caldwell’s money if he was told
Joe Diver America was an authorized dealer. Two weeks later,
Caldwell got a voice mail that Divers Unlimited wouldn’t give
him a refund because he hadn’t bought from them. “This happened
after I’ve done all my advanced training with them, and
my wife is taking her openwater certification there.”
Follow That Warranty
OnlineScuba’s general manager Bill Gornet says many
divers don’t follow their warranty’s annual-servicing policy, so
they’re stunned when they have to pay for parts. “Sometimes
they’re not doing proper maintenance so the mouthpieces
have dry rot, hoses must be replaced. Then they’re looking at
$60 in parts.”
“ScubaPro says if you miss one year of servicing, you
won’t get free parts ever again,” adds Gornet. “Manufacturers let things slide in the past, so money was spilling out the back
door. Now they’re following their guarantee rather than letting
it slip by the wayside.”
To keep up with the warranty, most manufacturers don’t
require an overhaul annually, just an inspection and replacement
of worn parts. Harbor Dive manager Jack Kuhn asks customers
up front whether they want an inspection, adjustment or
overhaul. “My philosophy is don’t fix things that aren’t broken.”
But read your warranty, then specify the type of service you
want, otherwise a greedy shop might do a full overhaul.
If you’ve got a problem - - your regulator is free flowing,
honking or acting just plain weird - - a technician will typically
disassemble your regulator, clean it, replace the filter, O-rings
and seats, then reassemble it. Rather than spending his time
and your time and money diagnosing the problem, he simply
fixes everything.
If your regulator isn’t misbehaving but you want to get it
checked out before a dive trip, just ask for an inspection or a
“bench check.” A trained technician can check the interstage
pressure, cracking pressure (inhalation effort) and exhalation
effort at the second stage, and flow rate through the regulator.
If there is a problem, he can fix it; if not, you’ve saved money.
A good dive shop will also give you back the old parts he
took out during servicing so that you can see the wear and tear
on the parts – and confirm that the technician actually did
something with your regulator. OnlineScuba returns parts in a
plastic bag, plus a sheet stating what service they did and, after
running the regulator through an air check, a graph showing
how the regulator performed.
How Often Should You Service It?
If you’re out of warranty, perhaps not as often as you
think. Of course, manufacturers will say you should do it annually, as that’s their policy (although AquaLung now recommends
every two years). Kay Wilson of Indigo Divers in Grand
Cayman says once-a-year divers should follow through on the
annual more than a frequent diver. “Rubber will ‘dry out’ and
the plastics used in its construction will degrade more quickly
than for a regulator in regular use.”
Gilliam says “many regulators, particularly higher-end ones,
don’t need regular servicing because they’re remarkably durable.
What’s more of an indicator is how many dives you’ve done
with it and how much use you’ve gotten out of it. The one I’ve
used for the past 13 years and for 2,900-plus dives had never
had a problem between. If it has performed well and you’ve
done a thorough job cleaning after use, there’s no good reason
why it shouldn’t work at least three years in between servicing.”
Fred Good, past owner of St. George’s Lodge in Belize,
has a simple formula to calculate the cost-effectiveness of
annual servicing: “Divide the cost of the regulator by the cost
of its annual maintenance (don’t include the gauges, hose, etc.
because these aren’t included in that cost). Don’t be surprised if this comes out to a number less than seven, and in some cases
as low as five if you purchased a cheap regulator. If the result
is five, that means in five years, you will have spent enough to
purchase a second regulator if you had never serviced the first
one at all. So it might be smarter to throw away your regulator
and buy a new one every five years.”
To save money and trips to the dive shop, read the owners
manual, says Al Pendergrass, senior technician at AirTech. “It
lays out guidelines of your regulator’s warranty, maintenance
and care. That eliminates 99 percent of the questions we have
to answer for you.” (You should be able to find a copy on the
manufacturer’s Web site.)
Keep a file with all your gear purchase and servicing
receipts, and warranty statements with the serial number so you
can prove you merit free parts — or if for some reason you are
improperly charged or refused service and need to contact the
manufacturer for resolution or restitution.
- - Ben Davison