Hi Ben,
I own a Sony underwater housing (MPK-AS3) for
the Sony Action Cam (AS100V). Per the instructions,
replacement O-rings are required. However, after contacting
Sony customer support and the electronics store
to which they referred me, as well as various large dive
stores and underwater photography retailers, I have
learned that Sony does not distribute or sell replacement
O-rings. This presents a troubling issue: whether I'll be
unable to get replacement O-rings or have to purchase
another underwater housing when the O-rings wear out
or are damaged. At $40, the housing isn't expensive, but
replacement O-rings at a fraction of the price should be available. -- Bruce Drucker, South Wellfleet, MA
Yes, Bruce, it is a troubling issue, and it appears
Sony offers little in the way of after-sale support. The
shop that sold you the housing should have informed
you. However, Sony is not alone in its neglect; that is
something we must expect with many inexpensive
proprietary housings. While a failed housing can ruin
a camera, our society has emerged into one where we
no longer can repair inexpensive items. When they fail,
we just toss them. While one might find replacement
O-rings for a few, but not all, inexpensive housings, once
the model is off the market, O-rings may no longer be
available. So if you buy another housing, first make sure
you can get O-rings and then stock up.
-- Ben Davison