Dive Review of Scuba Cancun/Occidental Grand Flamenco Xcaret in
Cozumel and the Mexican Yucatan/Xcaret/Cancun

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Scuba Cancun/Occidental Grand Flamenco Xcaret, Dec, 2004, by William B. Heyn, NY, USA . Report 1536.
No photos available at this time
Ratings and Overall Comments 1 (worst) - 5 (best):
Accommodations		Food
Service and Attitude		Environmental Sensitivity	N/A
Dive Operation		Shore Diving
Snorkeling	N/A
Overall Rating
Value for $$	N/A
Beginners
Advanced
Comments	Warning for any divers looking to book with Scuba Cancun. What a disaster our trip was because of them. As an Instructor with a group of six friends/students, I booked a two-day package with them to dive Cozumel and the Cenotes while in Xcaret over the New Year. Day 1: The group gathered in the hotel for our ride to Playa del Carmen to get the ferry to Cozumel. We waited for an hour before contacting Scuba Cancun who informed us that they had "forgotten" to pick us up and that they were sorry but we would not be diving that day. Despite obvious distrust and disappointment, we rebooked for the following two days but told them we would meet them in Playa del Carmen. Day 2: Scuba Cancun representative showed up at 9:05 for the 9:00 ferry to Cozumel, fortunately for him it was running late. On arriving in Cozumel, we realized that Scuba Cancun had no boat, but is just planning to hire a random operator at the docks in San Miguel, scary. The dive was scarier. The hired local divemaster briefed us for a reef dive to 70 feet. After swimming behind him for 15 minutes of open sand, we were approaching 105 feet and running out of no decompression time when I let him know I was turning back with my group to complete a safe ascent from our unscheduled depth. He and one other diver not from our group continued off into the blue as I brought my group safely to the surface and alerted the boat with our safety sausages. Obviously, Scuba Cancun has no desire to make sure their customers have safe dives in Cozumel. Day 3: 9:00 AM in the hotel lobby for a trip to the Cenotes, the time designated by Scuba Cancun. At 10:00, there was still no sign of anyone from Scuba Cancun so we packed up and headed off at about 10:30. At 11:15, the SC representative called from the lobby to find out where we were. It was too late, the group had already scattered and washed gear for our flights home the next day, one more day of scuba ruined by Scuba Cancun. Overall, do not book anything with Scuba Cancun. They are unreliable, untrustworthy and then apparently condone dangerous diving when they do actually decide to meet their scheduled obligations. By far the most disappointing experience I have ever had with a scuba operator. As for the Occidental Grand Flamenco Xcaret, it is beautiful hotel. Food and service were top notch, compared to other all-inclusives. Do not go there for a serious diving trip. Their “on-site” scuba operation is actually at the far end of the next-door water park and is a 30-45 minute walk, bad with dry gear before the dives, really bad with wet gear after the dives. Everything else about the hotel was great, go with your family, just don’t expect to dive every day.
Reporter and Travel
Dive Experience	251-500 dives
Where else diving	[Unspecified]
Closest Airport		Getting There
Dive Conditions
Weather		Seas
Water Temp	0-0°F / -18--18°C	Wetsuit Thickness	0
Water Visibility	0-0 Ft/ 0-0 M
Dive Policy
Dive own profile	?
Enforced diving restrictions	[Unspecified]
Liveaboard?	no	Nitrox Available?	N/A
What I Saw
Sharks	None	Mantas	None
Dolphins	None	Whale Sharks	None
Turtles	None	Whales	None
Ratings 1(worst) - 5 (best):
Corals		Tropical Fish
Small Critters		Large Fish
Large Pelagics
Underwater Photography 1 (worst) - 5 (best):
Subject Matter	N/A	Boat Facilities	N/A
Overall rating for UWP's	N/A	Shore Facilities	N/A
UW Photo Comments	[None]

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Dive Review of Scuba Cancun/Occidental Grand Flamenco Xcaret in Cozumel and the Mexican Yucatan/Xcaret/Cancun

Scuba Cancun/Occidental Grand Flamenco Xcaret, Dec, 2004,

Ratings and Overall Comments 1 (worst) - 5 (best):

Overall Rating

Reporter and Travel

Dive Conditions

Dive Policy

What I Saw

Ratings 1(worst) - 5 (best):

Underwater Photography 1 (worst) - 5 (best):

Dive Review of Scuba Cancun/Occidental Grand Flamenco Xcaret in
Cozumel and the Mexican Yucatan/Xcaret/Cancun