Thumbs Up

In the 1998 Chapbook, one of our readers, Lynn Garrison of Bel Air, Massachusetts, complained about treatment from Key Largo’s Aquanuts in the 1997 Nikonos Shootout and canceled further dives.

You can be sure the industry reads Undercurrent and the Chapbook, but too often operations blow off what we report.

Not Aquanuts. After seeing our report, General Manager Michael Smith apologized by letter to Garrison “for the unpleasant experience. . . . Our goal is to please each and every customer. . . . We have taken many new steps to ensure [that] each diver has a safe and pleasant experience and enough time to enjoy our wonderful reefs.

“When your future plans bring you back to Key Largo, it would be our pleasure to provide a complimentary dive trip (2 tanks, 2 locations) for you and your dive buddy. We hope this will allow us to show you our new policies and treat you to a very pleasant experience.”

So, dear readers, keep those cards and letters coming. We will relentlessly print the good, the bad, and the ugly to make sure that you get your tank’s worth.