In the January issue, we covered hidden costs and fees of
a dive trip that can add a great deal more than you’d think to
your total bill. This time, we’re addressing fuel surcharges, the
pressure for tips and the high cost of skipping a dive.
Missed Dives
Many readers are frustrated if they aren’t refunded for
missed or canceled dives, but many dive shops have policies
that can be tough to swallow. Diana Abrashkin (Boston, MA)
dived with Hawaii’s Bottom Time Divers last January. “I had
booked two days of diving from home. My first day of diving
was torture because I was freezing, even in my 5-mil wetsuit.
I told the divemasters right then that I would not be diving
the next day. When I went to claim my refund, the owner
refused, saying they required 48 hours advance cancellation!
This was terrible because 48 hours prior, I was still in Boston.”
Annoying, yes, but one would face the same problem is cancelling
a hotel with a similar policy.
More frustrating – and unfair – is when dives are cancelled
by the dive shop. Ian Cooper (Auckland, NZ) had paid in
advance for two dives with Truk’s Blue Lagoon dive shop in
September. He did his first dive but the second was cancelled
because “the dive guide had done four dives that day and was
cold. On shore, I asked the crew for a refund on the second
dive or goods amounting to the value of. No answer from
the crew, they just disappeared. I couldn’t persist because the
S.S. Thorfinn was to pick me up the next day. After the trip, I
returned to the dive shop to get a refund and was told I could
go for a dive now - - two hours before my flight to Guam.”
Not every dive shop is so strict with cancellations. Neal
Langerman (San Diego, CA) gives kudos to Cabo Pulmo Dive
Resort in Baja California. “I spent 10 days at Cabo Pulmo
Resort. As a result of some confusion on the resort’s part and
on my part, plus weather problems, I did not do all of the dives
I paid for. When I went to settle the bill, I received a correct
refund for the missed dives, and a large ‘thank you.’ Honest,
fair folks to work with.”
Jenny Collister, president of the dive travel agency Reef &
Rainforest in Sausalito, CA, suggests purchasing only the minimum
amount of dives beforehand and purchasing more after
you arrive, if you’re still up for it. “Many divers believe beforehand
that three dives a day for a week will be no problem, only
to regret it at trip’s end when they’re too tired or lazy to do the
last few dives and wasted some bucks.”
It’s also a good idea not to pre-pay in case the worst happens,
says reader Mona Cousens (Santa Barbara, CA). “At the
Atlantis dive resort in Puerto Galera, I had a sinus infection
and missed all 20 of my pre-paid dives. There were at least 15
dive operators within a two-minute walk of each other on the beach. Had I not pre-paid my diving, I could have walked into
any one of these operations and booked a dive package. Of
course, for out-of-the-way destinations you must dive with the
house operator and it is just bad luck if you get sick and miss
your dives, but why not protect yourself in heavier-traffic places
like Cozumel, Bonaire and Puerto Galera where pre-paid diving
is just not necessary?”
If you have to pre-pay, consider travel insurance. Collister
says, “If you have to cancel a dive, get documentation and the
reason you canceled, and then you’ll be reimbursed.” Trip
insurance is also a good idea for exotic locations, especially
those with unrest. Protests in Thailand last fall that kept travelers
there for as long as ten days more than intended would have
been very expensive for those without trip insurance.
Fuel Surcharges
Of the complaints we get from traveling divers, the most
common is being upset with fuel surcharges as the price of oil drops. Unfortunately, our research has found that in many
cases, the surcharge may very well be valid.
For example, one of our readers did a Raja Ampat
Indonesia itinerary on Peter Hughes’ new Paradise Dancer in
December. “The fuel surcharge we paid back in $4-a-gallon
times of course was not reduced now that gas was down to
$1.75 per gallon in the U.S. - - and much cheaper in Indonesia.”
But there’s a difference between gasoline and diesel fuel, which
most liveaboards run on, says Peter Hughes vice president
Larry Speaker. “When a barrel of oil declined to $40 and
prices at the gas pump went down at an equal rate in the U.S.,
an expectation was created in our guests’ minds that this was
occurring globally. But the comparison to U.S. gasoline prices is
not an accurate foundation to base the belief on.” He cites data
showing that between November 2007 and November 2008,
crude oil and U.S. gasoline prices declined by 39 percent, but
diesel fuel in the U.S. dropped 15 percent and only 5 percent in
Papua New Guinea.
Fuel prices aren’t dropping much in Asia and Latin
America because many governments control prices. A dive
operator in Indonesia recently sent a memo to travel agents
as explanation. “Indonesia has been reducing its significant
subsidies on fuel. Before the major oil price increases,
Indonesia’s fuel prices were far behind world market prices
due to those subsidies. The drastic reductions will lead to
further price increases on local markets. We have seen a 50 percent increase in prices and now we can hardly get any
subsidized fuel at all. We now pay more than double what we
paid a year ago.”
Jos Pet, cruise planner of the Indonesian liveaboard Seven
Seas, says the price of diesel fuel in Sorong, West Papua, is
US$2.55 per gallon. A year ago, it was at $1.43. The runup
means Seven Seas won’t eliminate the fuel surcharge of $25
per night it started last September.
Jose Luis Sanchez, manager of the Solmar V liveaboard in
Cabo San Lucas, Mexico, says that in February 2006, diesel
fuel was around $1.80 a gallon. In 2008, the monthly increases
took it up to $3; now the price has dropped to $2.50. “The government
will still increase it every month by a minimal amount
and by the end of this year, we’ll be paying at least 50 percent
more than we did a year ago.”
Simone Gerritsen, manager of the Thalassa Dive Center in
Manado, North Sulawesi, wrote on the shop’s Web site: “Not
only is fuel one-third of our expenses, everything connected
with the use of fuel, meaning everything that needs to be transported,
has increased in price.” Gerritsen told Undercurrent she
doesn’t plan to lower rates or surcharges because she doesn’t
expect fuel prices to come down. “The Indonesian government
has taken back the subsidy for fuel used by companies. We
use nearly 15,000 liters per month, which makes us a big user,
hence the very high expenses.”
When reader Tom Lopatin (Lake Hopatcong, NJ) inquired
about a fuel surcharge for the Undersea Hunter in November,
which makes the 36-hour passage to Cocos Island, he received
a reply from office manager Alan Steenstrup that fuel is slower
to drop in Costa Rica because the state-owned energy company
Recope sets prices for the entire country. However, on
December 12, Steenstrup e-mailed Undercurrent to say Recope
dropped the price of fuel, so Undersea Hunter has just reduced
the price of its trips by $150. We checked Recoupe’s historical
rates to see how the rates have changed. In December, a gallon
of diesel in U.S. dollars was $4.40, but as of January 20, Recope
lowered the price to $2.90 per gallon (the price for a gallon of
gasoline was $2.69).
Don’t Forget Tips
This is a major hidden cost, because American divers usually
leave tips ranging from 5 to 20 percent of their overall dive
resort or liveaboard cost, but that doesn’t mean they liked to
be pushed into tipping. Aqua Cat Cruises and its less-expensive
Blackbeard’s Cruises subsidiary are consistently mentioned
by our readers for their aggressive push for tips. The latest
came from E.M. Parkhurst (San Diego, CA), who dived with Blackbeard’s in October. There’s a sign in bold letters on the
lounge area wall where they sit you down to check out, stating
that 15 percent equals $300 and 20 percent is $440. When you
check out, the crew pulls out a ledger that tallies the outstanding
cost for each guest, and you can see what everyone else
tipped.” Parkhurst decided to leave 12 percent, but that wasn’t
satisfactory for the crew. “I was asked if I was unhappy with
anything. I said no, everything was fine. After that, I wasn’t
hassled about not leaving the suggested minimum.”
For more about tipping and how to handle it, read our
three-part series from our May-June 2007 issues, available in
the “Back Issues” section at Undercurrent. If only dive
operators read it too, and understood that good service will
merit a good tip, not merely pushing for one.
Finally, the best way to protect yourself from creeping fees
and hidden costs is by asking a lot of questions in advance and
getting everything in writing. Says Collister, “Doing both of
those things goes a long way toward protecting you if there is a
problem at the front desk.”
- - Vanessa Richardson